Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the website diamondstepuae.com and any quotation, consultation, or contracting services provided by Diamond Step® Aluminium & Glass Contracting L.L.C SP ("Diamond Step", "we", "us", or "our"), a company registered in the United Arab Emirates under DED Trade Licence No. 528963.

By browsing this website, submitting a consultation or quote request, or engaging Diamond Step for any project, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Services Provided

Diamond Step provides aluminium and glass contracting services across all seven UAE emirates, including but not limited to bifolding doors, sliding doors, aluminium windows and doors, glass partitions, curtain wall systems, shower enclosures, glass balustrades, ACP cladding, pergolas, and related maintenance and repair work.

All works are fabricated in our own UAE workshop and installed by our own team. We do not subcontract fabrication.

The information published on this website (including service descriptions, blog articles, and indicative pricing ranges) is provided for general guidance only and does not constitute a binding offer. A binding quotation is only issued following a site visit and is confirmed in writing.

3. Quotations & Site Visits

We offer a free, no-obligation site visit and consultation across all UAE emirates. Following the site visit, we provide a written, itemised quotation based on the scope of work, materials, and dimensions assessed on site.

• Quotations are valid for the period stated on the quotation document, typically 30 days, after which prices may be revised due to material cost changes.
• Any indicative pricing shown on this website is a general guide only and may vary based on project specifics, site conditions, access, and material availability.
• A quotation becomes a binding agreement only once signed or confirmed in writing by both parties.

4. Payment Terms

Payment terms are agreed individually per project and confirmed in the written quotation or contract. As a general practice:

• A deposit is typically required before fabrication begins.
• Remaining balances are due in stages or upon completion, as specified in the project agreement.
• We accept cash, bank transfer, and cheque. Specific accepted methods are confirmed at the time of quotation.
• Late payment may result in delays to fabrication or installation until outstanding amounts are settled.

5. Project Timelines

Estimated timelines are provided as part of every quotation. Typical residential projects begin fabrication within 5–10 working days of an approved quotation and deposit, with on-site installation generally taking 1–5 days depending on scope.

Timelines are estimates and may be affected by factors outside our control, including site access, third-party approvals (e.g. building management NOCs), material supply, or weather conditions. We will communicate any material delay as soon as we become aware of it.

6. Client Responsibilities

To enable us to deliver your project on schedule, you agree to:

• Provide accurate access to the site for measurement, fabrication delivery, and installation.
• Obtain any building management, landlord, or developer approvals (NOCs) required for the works, unless we have specifically agreed in writing to handle this on your behalf.
• Ensure the work area is reasonably clear and safe for our team to carry out the installation.
• Settle payments in accordance with the agreed schedule.

7. Warranty

Diamond Step provides a workmanship warranty on installed works, with the specific warranty period confirmed in your project quotation or contract. This covers defects arising from installation workmanship under normal use.

Manufacturer warranties on glass, hardware, and aluminium systems are passed through to the client where applicable and are separate from our workmanship warranty.

This warranty does not cover damage resulting from misuse, accidental impact, unauthorised modification, normal wear and tear, or events outside our control (including extreme weather events).

8. Cancellations & Changes

Once a quotation is approved and fabrication has commenced, materials are cut and prepared specifically for your project. Accordingly:

• Cancellations before fabrication begins may be subject to a partial refund of any deposit paid, less any costs already incurred (e.g. site visit, design work).
• Cancellations after fabrication has commenced are generally non-refundable for materials already cut or ordered, as these cannot be resold.
• Changes to the agreed scope of work after approval may incur additional charges and may affect the project timeline.

9. Limitation of Liability

To the fullest extent permitted by UAE law, Diamond Step's liability for any claim arising from our services is limited to the value of the relevant project contract. We are not liable for indirect, incidental, or consequential losses.

The content on this website, including blog articles and pricing guides, is provided for general informational purposes and should not be relied upon as a substitute for a formal site assessment and quotation. We make reasonable efforts to keep information accurate but do not guarantee that all content is free of error or fully current at all times.

10. Website Use & Intellectual Property

All content on this website, including text, images, logos, and the Diamond Step® brand name and mark, is the property of Diamond Step® Aluminium & Glass Contracting L.L.C SP or its licensors and is protected by applicable intellectual property laws.

You may view and use this website for personal, non-commercial purposes related to evaluating our services. You may not reproduce, distribute, or use our content, branding, or images for commercial purposes without our prior written consent.

You agree not to use this website in any way that could damage, disable, or impair its operation, or to attempt unauthorised access to any part of the site or its underlying systems.

11. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms, our website, or any contracted services shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise agreed in a specific project contract.

We encourage clients to first raise any concern directly with us so that we can work towards a resolution before pursuing formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us: